Contact
Let us know if you have any enquiries.
Contact us at, hello.maisonellure@gmail.com
Frequently asked questions
What is the return policy?
We accept returns within 14 days of receiving your order, as long as the item is unused, in its original condition, and with all packaging intact. To start a return, please contact us at hello.maisonellure@gmail.com and our team will guide you through the process.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
All orders are processed within 1–3 business days. Delivery typically takes:
- Singapore: 3–5 business days
- International: 10–15 business days depending on destination and courier
How much does shipping cost?
Shipping rates are automatically calculated at checkout based on your location and order. You will always know the shipping cost before you purchase. We aim to keep shipping fair and transparent. For questions about specific destinations or bulk orders, reach out to hello.maisonellure@gmail.com.